Frequently Asked Questions
Everything you need to know about shopping with us.
đĻ Orders & Shipping
How long does shipping take?
Standard Shipping includes 3â5 business days of order processing, followed by an estimated 5â7 business days for delivery. Premium Priority Shipping includes 1â2 business days of priority processing, followed by the same estimated 5â7 business days for delivery. Weekends and public holidays are excluded.
Is Standard Shipping free?
Yes! Standard Shipping is free for eligible orders to supported destinations. Availability is confirmed at checkout.
What is Premium Priority Shipping?
Premium Priority Shipping moves your order through processing faster, typically within 1â2 business days. It does not shorten the estimated carrier delivery time.
Can I track my order?
When tracking becomes available, we provide the tracking details after dispatch so you can follow your delivery.
Can I change my delivery address?
Please contact us immediately if you notice an error. Changes may not be possible after your order has been processed or dispatched.
đŗ Payments & Products
Which payment methods are accepted?
Available payment methods are displayed during checkout.
Are product specifications listed?
We provide product information and specifications on individual product pages. Please check compatibility and included accessories before ordering.
Do electronic products include a warranty?
Warranty coverage depends on the product and applicable consumer law. Any additional commercial warranty will be identified in the product listing or accompanying documentation. Your statutory rights remain unaffected.
âŠī¸ Returns & Support
Can I return my purchase?
Returns and statutory cancellation rights depend on your location and the product. Please review our Refund & Return Policy for full information.
What if my product arrives damaged?
Contact our support team with your order number and a description of the issue. We will assist you in accordance with applicable consumer rights.
How can I contact ZORIKU?
Visit our Contact Us page to send us your question. Include your order number for order-related inquiries.