Refund & Return Policy

Last Updated: October 22, 2026

At ZORIKU, we want customers to shop with confidence. This policy explains how returns, cancellations, and refunds are handled.

1. Returns and Withdrawal Rights

If you are a consumer in the European Union or European Economic Area, you generally have the right to withdraw from an eligible online purchase within 14 days after receiving the goods, without providing a reason.

To exercise this right, contact us within the applicable withdrawal period.

For customers outside the EU/EEA, return rights depend on applicable local laws and any additional return terms we expressly offer.

2. Returning Your Order

If you exercise a statutory withdrawal right, you generally have a further 14 days from notifying us to send the goods back.

Please handle products only as necessary to establish their nature, characteristics, and functioning. You may be responsible for any reduction in value resulting from handling beyond what is necessary.

3. How to Request a Return

Contact our customer support team with:

• Your order number

• The email address used for your order

• The item you wish to return

• Your return or cancellation request

We will provide the applicable return instructions and return address.

Support Email: [Customer Support Email]

Return Address: [Full Return Address]

Do not send returns to an address that has not been confirmed for your order.

4. Return Shipping Costs

For a change-of-mind return under the statutory withdrawal right, customers may be responsible for direct return shipping costs if this responsibility was clearly communicated before purchase.

Where goods are faulty, incorrect, or not as described, applicable consumer law determines the available remedies and who bears the necessary costs.

5. Refunds

For valid EU/EEA statutory withdrawals, we will reimburse eligible payments, including standard outbound delivery charges where applicable, within 14 days of receiving your withdrawal notification.

We may withhold reimbursement until we receive the returned goods or evidence that they have been sent back, whichever occurs first.

Additional charges for an upgraded delivery service beyond the least expensive standard delivery option are not necessarily refundable under statutory withdrawal rules.

Refunds will generally be issued using the original payment method unless otherwise agreed.

The time it takes for funds to appear depends on the payment provider.

6. Damaged, Defective or Incorrect Products

If your item arrives damaged, defective, or incorrect, please contact us with your order number and a description of the problem.

Photos can help us investigate quickly but do not replace or limit your statutory rights.

We will provide an appropriate remedy in accordance with applicable consumer protection laws.

7. Exceptions

Certain goods may be exempt from statutory withdrawal rights where an applicable legal exception applies, such as qualifying customized products or sealed goods covered by specific statutory exclusions.

Any applicable exception will be disclosed where required by law.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will attempt to accommodate cancellation requests before dispatch. If the order has already shipped, applicable withdrawal and return rights remain available.

9. Statutory Rights

Nothing in this policy limits any mandatory consumer rights or legal guarantees available under applicable law.

10. Model Withdrawal Notice

To: ZORIKU
Email: [Customer Support Email]
Address: [Business Address]

I hereby give notice that I withdraw from my contract of sale for the following goods:

Product(s): __________________

Order number: __________________

Ordered on / received on: __________________

Consumer name: __________________

Consumer address: __________________

Date: __________________

11. Contact

For returns and refunds, contact:

ZORIKU
Email: [Customer Support Email]